Shipping & Return Policy

Per-Product Charges
Shipping and packaging charges are applied on a per-product basis to ensure accurate costing and secure delivery of each item.

Specialized Protective Packaging
Products such as skincare serums, oils, glass containers, crystals, and candles require protective materials to prevent leakage, breakage, or spoilage during transit. Packaging is customized by SKU based on weight, fragility, and form factor.

Eco-Friendly & Sustainable Materials
Wherever possible, we use recyclable and eco-friendly materials. These cost more than standard packaging but significantly reduce environmental impact without compromising product safety.

Industry-Benchmarked Pricing
Combined shipping + secure packaging fees for beauty/cosmetics typically range between ₹90–₹350 per unit in India for standard products and ₹250–₹600 per unit for fragile/luxury glass SKUs.
Our pricing remains within this benchmark while maintaining a higher safety standard.

Damage Claims & Replacement Policy
In rare cases of damage during transit, customers may raise a claim within 48 hours of delivery with photographic/video proof. Eligible orders are replaced or refunded as per the damage assessment. No additional handling fees are charged for replacements.

Proven Safety Outcomes
After upgrading packaging standards, breakage and leakage rates dropped from 0.8% to 0.2%, significantly below the cosmetics industry’s average of 0.6%–1.2%.
These improvements directly reduce customer inconvenience and operational wastage.

Fair-Value Logic (No Hidden Margin)
Shipping and packaging fees reflect actual fulfillment and logistics costs. They are not treated as profit margins. Rates vary by SKU due to size, weight, fragility and courier zone.

Combo & Gift Kits
Combo products and gift boxes contain multiple units; packaging charges may differ due to additional protective materials, separators, boxing, or glass cushioning.

Nationwide Delivery with Tracking
Standard courier partners are used for national coverage. All shipments include tracking at no extra cost. Remote/non-metro PIN codes may have slightly higher logistics fees due to last-mile surcharges.

Price Transparency (SKU-Wise Charges)
Below are the standard packaging + shipping fees for individual products:

Skincare & Personal Care
Hydro Glow Moisturiser — ₹250
Red Wine Glowner Mist — ₹150
Night Recovery Serum Elixir — ₹300
Hydrating Facewash — ₹150
Deep Pore Facewash — ₹150
Cotton Soft Whipped Soap — ₹250
Sun Protect Sunscreen — ₹250
Glow Boosting Face Oil — ₹300

Neem Accessories
Shampoo Neem Comb — ₹70
Dual Neem Comb — ₹70
Pocket Neem Comb — ₹70
Cotton Swabs — ₹70

Wellness
Bath Salt — ₹150
Candles
Amethyst Crystal (3-Wick) — ₹400
Rose Quartz Crystal (3-Wick) — ₹400

Combos / Gift Kits
Self Care Glow Kit — ₹1300
Skincare Gift Box — ₹1300
Deep Pore Facewash + Red Wine Mist — ₹300
Dry Normal Skin Combo — ₹700
Gentle Hydrating Facewash + Red Wine Mist — ₹300
Combination + Oily Skin — ₹700